Methods&tools

Best practices used to deliver solutions

For each best practice, this section provides you with

a definitive reference website
- to give you the whole story
a summary guide from VITARES
- to give you a clear understanding of just the key points

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Definitive reference	Summary guide - from VITARES
Six Sigma^®» rich collection of on-line resources - at www.iSixSigma.com	A powerful problem-solving approach…
ISO9000» quality management system standard - at www.iso.ch	An internationally recognised standard…
EFQM^®» excellence model - European - at www.efqm.org	A framework of best practices used by excellent organisations…
MBNQA» excellence model - US - at baldrige.nist.gov	A framework of best practices used by excellent organisations…

Definitive reference	Summary guide - from VITARES
CMMI^®» Capability Maturity Model Integration - at www.sei.cmu.edu	A framework of best practices used by excellent Software Development organisations…
ITIL^®» IT Service Management - at www.ogc.gov.uk	A framework of best practices used by excellent IT Service Management organisations…