Got a problem area? The Six Sigma approach will help you focus on the real problems and make changes that deliver bottom-line results.
Apply this approach again and again to each aspect of your business processes to transform your company. It is a way of life for companies like GE, Motorola & Honeywell.
What does it contain ?
Summary
More info / References
Key principles
Focus on what really matters to your customers.
When there is problem - don't just deal with the symptoms - find and eliminate the root causes in the process.
Use a systematic approach to solve the problem.
Use data to quantify and provide confidence that a proposed solution will deliver the predicted results - the basis for the "guarantee"
Project lifecycles
Each lifecycle sets out how to manage a specific project type through a number of distinct phases with clear objectives and a phase-end review (tollgate).
working with ideas - e.g. brainstorming, flowcharts
working with numbers - e.g. pareto, control charts
working with teams - e.g. effective meetings
managing change - e.g. involvement, communications
These are used selectively, to support the specific objectives of each phase.