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MBNQA Excellence Model - summary guide

What does it do ?


What is it? A framework of best practices used by excellent organisations…

Its Use? Simplest case - An organisation can assess itself using the framework...

Its Scope? Very comprehensive scope… covers all aspects of the organisation's management system...

It Produces? Ideas on what you may need to change in your management systems, to increase confidence that you will continue to improve your performance...

 

Note

Make it happen!
MBNQA Excellence Model

Check out the services offered from VITARES...


Make your management systems work harder for you...
 
Strengthen your competitive edge....

 

What does it contain ?

 
  Summary More info / References

Core Values and Concepts Considered necessary to achieve sustained, excellent performance.
Visionary leadership
Customer-driven excellence
Organizational and personal learning
Valuing employees and partners
Agility
Focus on the future
Managing for innovation
Management by fact
Social responsibility
Focus on results and creating value
Systems perspective

Organizational Profile This sets the context for the way your organization operates
Environment
Relationships
Challenges

System operations - model
The model views the system operations as six inter-related parts- termed criteria categories. These are highlighted in the right-hand column.
 
Each criteria has a [number] of key-points, called items.

 
The criteria categories are considered in two groups :
 
 
Leadership triad
Set direction & seek future opportunities
Leadership [2]
Strategic Planning [2]
Customer and Market Focus [2]
Results triad
Accomplish the work to yield business results
Human Resource Focus [3]
Process Management [2]
Business Results [6]

System Foundation - Information & Knowledge
To execute the system operations efficiently and effectively, it is expected that you make good use of performance management information and manage your knowledge assets
Measurement, Analysis, and Knowledge Management [2]
 
Best practice guidance

For each of the key-points there are areas to address, that provide guidance about best practices.

Assessment process For each key-point:
gather information on each of the areas to address
understand how the organisation addresses that key-point
capture strengths & opportunities - to give ideas on what may need changed to improve performance
score their current performance for that key-point
 

Scoring scheme
Assign key-point score : use pre-defined scoring dimensions listed in the right-hand column
A way to consolidate scores into criteria category scores and an overall system score
RADLI
Results
Process
Approach
Deployment
Learning
Integration

  We don't offer "formal" assessments.
 
We aim to give you an understanding of the key points, so that you can make the model work for you...

Note

Make it happen!
MBNQA Excellence Model

Check out the services offered from VITARES...

For a definitive reference - view link (below)
 

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