At a high-level "the standard" views the management system in terms of five inter-related parts termed Clauses. These are broken down into a hierarchy of sub-clauses that define the requirements of the standard.
The clauses are highlighted in the right hand column. The standard expects you to:
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Direct the business...
Top management - takes a customer focus, sets the business aims & overall approach and reviews performance
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Management Responsibility
Clause 5
Includes - Quality policy, Quality Objectives, Defined Responsibilities
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Get organised...
To address the business aims & overall approach
- the organisation establishes a usable system incorporating its key processes and the resources need to make them work
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Quality Management System
Clause 4
Includes - Quality Manual
Procedures required for - Control of Documents, Control of Records
Resource Management
Clause 6
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Deliver the goods...
Using the established system...
- a specific customer order is processed to deliver the required product or service
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Product realisation
Clause 7
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Monitor & improve performance...
Based on results obtained from the system used to deliver the products & services...
- there should be a coordinated approach to review and manage changes to the system, in order to meet the customer requirements and to continually improve customer satisfaction and your business results.
This provides feedback, used to Direct the business...
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Measurement, analysis & improvement
Clause 8
Procedures required for - Internal Audit, Control of Nonconformity, Corrective Action, Preventative Action
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