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EFQM Excellence Model - summary guide
What does it do?
What does it contain?


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EFQM® Excellence Model - summary guide

What does it do ?

What is it? A framework of best practices used by excellent organisations…
Its Use? Simplest case - An organisation can assess itself using the framework...
Its Scope? Very comprehensive scope… covers all aspects of the organisation's management system...
It Produces? Ideas on what you may need to change in your management systems, to increase confidence that you will continue to improve your performance...
 

Note

Make it happen!
EFQM Excellence Model

Check out the services offered from VITARES...

Make your management systems work harder for you...
 
Strengthen your competitive edge....
 

What does it contain ?

  
  Summary More info / References
Fundamental concepts Considered necessary to achieve sustained, excellent performance.
Fundamental Concepts of Excellence»
Results Orientation
Customer Focus
Leadership & Constancy of Purpose
Management by Processes & Facts
People Development & Involvement
Continuous Learning, Innovation & Improvement
Partnership Development
Corporate Social Responsibility
Management system - model
The model views the management system as nine inter-related parts- termed criteria. These are highlighted in the right-hand column.
 
Each criteria has a [number] of key-points, called sub-criteria.

 
For convenience, the criteria are grouped into two categories :
 
Introducing Excellence»
Results
Key Performance Results [2]
Customer Results [2]
People Results [2]
Society Results [2]
Enablers
Leadership [5]
Policy and Strategy [4]
People [5]
Partnerships and Resources [5]
Processes [5]
 
Best practice guidance
For each of the key-points there are areas to address, that provide guidance about best practices.
Buy a copy: EFQM Excellence Model»
Assessment process For each of the key-points:
gather information on each of the areas to address
understand how the organisation addresses that key-point
capture strengths & opportunities - to give ideas on what may need changed to improve performance
optionally - score their current performance for that key-point
  
Scoring scheme
Assign key-point score : use pre-defined scoring dimensions, listed in the right-hand column
A way to consolidate scores into criteria scores and an overall system score
RADAR
Results
Approach
Deployment
Assessment
Review
  We don't offer "formal" assessments.
 
We aim to give you an understanding of the key points, so that you can make the model work for you...

Note

Make it happen!
EFQM Excellence Model

Check out the services offered from VITARES...
For a definitive reference - view link (below)
EFQM»
excellence model - European - at www.efqm.org
  
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